Ken M Lrv

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Verified Reviewer

Delivery and Credit

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Went ahead and shipped product a week after cancelling. Stated credit was forthcoming. Have been waiting better than 40 days for credit. Won't respond to emails. Said originally it would only take 10-15 days.
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Loss:
$313

Preferred solution: Full refund

User's recommendation: Very poor company to do business with

Kevin D Tng

Product is useless

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this is not an AC! Cheap little fan that is a joke! This company is hard to deal with and I am trying to get my refund!
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Loss:
$148
Pros:
  • No pros only cons
Cons:
  • Customer pays for return postage

Preferred solution: Full refund

User's recommendation: DO NOT BUY!!!

1 comment
Guest

I filed a complaint with the FTC, I hope you will too. The more of us that file complaints, the better off our chance of receiving our refund. www.ftc.gov/complaint

Anonymous
map-marker Hampton, Virginia

Refund

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Use USPS package is lost
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User's recommendation: Use this help

Carole L Ais

No refund given

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I returned 3 little air blowers. They are useless. Sent it back registered mail for $50 that I paid. Never got reimbursed. Do not order from them. Carole
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Loss:
$250
Pros:
  • No pros only cons
  • Just cons
Cons:
  • To much to list

Preferred solution: Full refund

1 comment
Guest

i am fighting with them too. I filed a complaint with the FTC, I hope you will too.

The more of us that file complaints, the better off our chance of receiving our refund. www.ftc.gov/complaint

Kathy W Xwe

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Verified Reviewer

Never received Air Conditioners purchased

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I purchased 2 Blaux personal air conditioners back in June, 2020. Money was taken out of my account immediately totaling close to $150.00. I never received the air conditioners, was not able to cancel the orders and have never received a return call or text, though I've tried repeatedly.
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Loss:
$149
Cons:
  • Failed to deliver product and no customer service

Preferred solution: Full refund

User's recommendation: I believe this to be a scam. Don't fall for it.

3 comments
Guest

I spent 300+ dollars no product or refund or tracking. It’s a scam or I would wait until next year to see if they deliver.

Guest
reply icon Replying to comment of Guest-1914353

I have read so many bad reviews about Blaux and so many people being scammed by them. Surely there is a way to stop them. Their ads are all over the place.

Micki P

Its been over 4 months, no calls or tracking.

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tony D Yik

Package was sent incomplete, no electrical plug, never got a response from these people.

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In my opinion, based on the total lack of response from this company, it figures, it's coming from China !
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Loss:
$99
Cons:
  • Customer service is non-existent

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy anything from this company!!!!!!!!!!!!!!!!!

Donna R Dcj

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Verified Reviewer

Because I can't get any response via emai or txting

Tried calling and they dont answer the phone.
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Loss:
$500

Preferred solution: Full refund

michael b Usm

Arrived defective

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I just received my order today, order number 11977****. I am unhappy. First, there was a power cable that plugged into the unit on one end, and terminated in a male USB connector on the other end. There was no power brick! I had to use an adapter I had already on hand. Second, the unit will not operate on high for more that 5 to 10 seconds then powers off. Pressing the power button to medium or low is the only way it will keep operating. Third, 3 of the directional louvers on the front stay in the down position and do not move when the airflow is adjusted up. Needless to say I cannot communicate my displeasure using the language I would like to use, so suffice it to say I am EXTREMELY unhappy. I hope it does not take you as long to respond as it took to receive the order. I await communication from you as to your satisfaction attempts.
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Cons:
  • Defective and damaged upon receipt

Preferred solution: I want the product replaced at no charge

User's recommendation: Do NOT buy!

Sharon H Zcp
map-marker Pinellas Park, Florida

Item Never worked. Even in a small bathroom for 15 minutes.

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It never worked from day 1. I was in touch with Blaux, they said I didn't get it from them. Please, it's been a week since I have heard from anyone. Please help. I can't afford to throw away money. Sharon Hart
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User's recommendation: Do not buy. Never worked & trying to get a refund so far, is none.

Andrea P Nkj

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Verified Reviewer

Disappointment

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I purchased 3 units. When they arrived we followed directions and turned them on. Your face has to be right in front of the unit to feel air. The amount of air does not change even if you change speeds. I spent $200.00 on something that doesn't work. Plus they don't respond to email even though it says someone will respond shortly.
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Loss:
$213
Cons:
  • All cons

Preferred solution: Full refund

User's recommendation: Don't Waste Your Money

carole t Uuh

Sent me products i didnt order after i received first order

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received 2 more portable ac after i already ordered one.[it was disappointing].they dont want to refund money but give me a 20% discount.ill not buy from them again
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Loss:
$200
Pros:
  • No pros only cons
Cons:
  • Over priced
  • Does not cool
  • Poor online chat and email response nonexistent

Preferred solution: Full refund

User's recommendation: steer clear

dorothy f Fan

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Verified Reviewer

Want refund

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Updated by user Oct 15, 2020

I sent back the unit and it was received by Blaux... they said they had to check on my return and that it might be a little while...

this was in September.. I am still waiting for my refund. and it is now the middle of October...so it has been about a month....

this company is horrible.... buyer beware..

Original review Sep 15, 2020
no place to refund... calls not accepted... emails not answered.. waste of time and money
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Cons:
  • Were not the products i paid for
  • Does not work as advertised

Preferred solution: Full refund

User's recommendation: do not buy from them

DONNA W Hfl

BAIT AND SWITCH SCAM

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AFTER WAITING 40 DAYS FOR DELIVERY OF 3 BLAUX PORTABLE A/C UNITS I CONTACTED THE COMPANY TO CANCEL MY ORDER AND THEY SAID THEY ALREADY SHIPPED IT. WELL WHAT THEY SHIPPED WAS 3 SUBSTANDARD UNITS (OLD MODELS) THAT WERE NOT PORTABLE, DID NOT HAVE RECHARGEABLE BATTERIES, ONLY A CORD. DID NOT HAVE 3 SPEEDS AND WAS NOT ANY COOLER THEN A SMALL TABLE TOP FAN. I HAD TO PAY $43.00 TO RETURN THE ORDER AND NOT ONCE DID THEY APOLOGIZE OR OFFER TO SEND THE PORTABLE UNITS I PAID FOR. THEIR BATE AND SWITCH IS CRIMINAL. DON'T WASTE YOUR TIME AND MONEY.
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Loss:
$54

Preferred solution: Full refund

User's recommendation: DON'T WASTE YOUR MONEY.

John F Pgc

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Verified Reviewer

Terrible service concerning order, shipping tracking

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order 07-02-2020 no communication until 07-23 than no tracking two phone calls later still no tracking email was shipped 08-13 no trackin08-22 message shipment delayed 09-02 shipping info not avaliable 09-10 tracking info sent 09-15-2020 still not here.but payment debited on account 07-03-2020.DO NOT PURCHASE EVER AGAIN Total elapsed time still not here 74days.
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Cons:
  • Bad co
  • There is no delivery or information

Preferred solution: Price reduction

User's recommendation: Do Not Deal with this organization They promise but cant deliver

Jean S Iar

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Verified Reviewer

Never received my order.

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I ordered the portable AC on July 14 and never received it. I also ordered the extra water curtain and have never received that either. You took my money immediately but have never seen anything since. My ac order # is 11439**** and the curtain order # is 11439****. Please check into this and get them shipped now. I ordered them for a birthday gift and he's still waiting. Thank you. My e-mail address is jstacy7380@***.com.
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Loss:
$114
Pros:
  • No pros for me just cons
Cons:
  • Bad shipping serbice
  • Failed to deliver
  • Ordered but never received

Preferred solution: Deliver product or service ordered

User's recommendation: Don't order it at this time. Have them wait until they get the ones sent that were ordered almost 2 months ago.

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